If you are too ill to attend the surgery or you are housebound and require a home visit, please telephone before 10:30.
Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. Patients can also be examined more thoroughly in a surgery environment.
The doctor may therefore request you attend the surgery if they feel this is more appropriate.
If you think you need the urgent help of a doctor outside of normal surgery hours, you should contact the out of hours provider. Dudley Clinical Commissioning Group is responsible for the out of hours care of our patients.
Please telephone the out of hours line on 111. Your call will be triaged and you will receive medical advice by a qualified clinician or arrangements will be made for you to either attend the out of hours centre or for you to receive a home visit from the duty doctor. This will not be a doctor from the surgery.